Manage Resident Community

“An online residential community reduces turnover and leads to resident retention.”

Innercircuit’s web-based residential community portal is a 24-hour communication service that enables managers to manage their communication with their residents, respond quickly to service requests, receive rent payments online, post news, community events, administer satisfaction polls, and send out important e-mail announcements.

Features:

• Set-up the features you desire. They can be turned off and on instantly

• Receive online payments (rent, security deposit, late fees)

• Arrange online maintenance requests and set up automated surveys to track the success of the job

• Post announcements, poll residents, or send newsletters, offers and forms

• Create a local business directory that helps residents sign up for utility services, schools or submit a change of address form

• Earn ancillary revenue by selling advertising space for coupons to local businesses

• Link your online social networks such as Facebook, Twitter and your website to the community portal

• Establish a vibrant community with a feature that allows residents to meet their neighbors with common interests, form clubs, and sell services

• Experience convenient communication 24/7

Benefits:

• Resident satisfaction

• 24 hour access to community information

• Minimize resident turnover = longer leases

• Create revenue through advertising

• Added uniqueness to your community

• No hardware setup (no infrastructure)

• Generate real time reports

• Increases property value

Specific Features…

Event Calendar
Posts all upcoming community events: from lease renewal parties to monthly get-togethers at the local bowling alley. Increase participation at these events by sending out this calendar to your tenants with one quick email blast.

News & Announcements
Keep residents up-to-date on important information regarding their community. Managers can instantly notify tenants via a mass email.

Newsletters
Save money and trees! Newsletters can be emailed monthly, quarterly, or annually to tenants and are saved and archived to the site for reference at anytime by property staff or residents.

Documents
All documents regarding the community pet policy, shuttle service schedule, pool and gym rules, or the late fee policy can be kept here for easy retrieval by tenants.

Pictures
Upload pictures of community gatherings or amenities available to residents.

Coupons & Advertisements
Post coupons from local vendors to give your residents an incentive for living in your community. Generate revenue for your community by partnering with merchants to add advertising to your Innercircuit community site.

Polling
Poll your residents on community issues, opinions or topics and enable resident voices to be heard.

Resident Satisfaction
Resident Satisfaction emails can be automatically sent to tenants once a request has been closed for maintenance requests or a customer service compliment/complaint.

Meet our Staff
Upload a picture of your staff and add a short bio to put a name to the face of your management office.

FAQ’s
Give residents the answers to the most commonly asked questions your management office receives. Save time answering these questions via the phone or in the office.

Reporting
See what sections of your Innercircuit community site are visited most. Spend more time on those sections that are being used more frequently.

Amenity Reservation
This allows your tenants to reserve the pool for their child’s birthday party or the meeting room for their club’s gathering.

Service Request
Submit a service request easily to a designated member of your staff property manager, maintenance workers, or both. Reply quickly to these responses and reduce the number of calls or in-person visits your office receives to fix a dishwasher or tighten a leaky pipe.

Permission To Enter
Permission To Enter notices allowing a cable repairman or house-sitter access to a residence are sent directly from a tenant to property staff; thus, providing an in-writing document that releases your office from liability.

Transfer Apartments
Transfer Apartment requests can quickly be submitted to management allowing tenants to be matched up to available units in a timely fashion.

Parking Request
Parking Requests, if applicable to a specific community, allow tenants to request a covered or reserved parking spot. Managers are able to manage available parking spots and assign new requests to open spots.

Compliment
Compliments can be filed by resident to voice an excellent community experience to property staff.

Complaint
Give residents the ability to express unfavorable experiences with property staff or a noisy neighbor. Managers can respond back with a click of a button.

My City Section
We provide residents a five mile radius directory of convenient grocery stores, dry cleaners, restaurants and many other local vendors to make your residents feel right at home.

Resident Social Network
Residents are able to easily sell their unwanted goods via the community classifieds, find a new roommate, or find a golf partner using the resident interest finder.